Tenant Resources

Tenants with LongView

We understand that one of the most frustrating parts of being a Tenant is not getting a timely response from your Property Manager. That’s why we created the Tenant Experience initiative. The Tenant Experience team comprises a group of individuals whose sole job is to be as responsive to tenant queries as possible.

I’ve got an emergency

Sometimes things go wrong that need immediate attention. In an emergency don’t panic. We have a team of people that will try their best to get you out of a bind.

What is considered an urgent repair?

The following emergencies are deemed urgent repairs. If your problem is not listed here, contact your property manager.

Burst water service
Blocked or broken lavatory system
Serious roof leak
Gas leak
Dangerous electrical fault
Serious storm or fire damage
Failure or breakdown of the gas, electricity or water supply to the rented premises
Failure or breakdown of any essential service or appliance, provided by the landlord of the rented premises, for hot water, cooking, heating or laundering
Serious fault in a lift or staircase in the rented premises
Any fault or damage that makes the rental premises unsafe or un-secure